Terms of Service – VEHICLE CAR

‌Effective Date: 17 October 2026‌
Website: www.vehiclecarproducts.com

1. Introduction and Party Identification

These Terms of Service constitute a legally binding agreement between you, the website visitor, registered user, or purchasing customer, and VEHICLE CAR PRODUCTS LIMITED, a dedicated automotive small tools marketplace registered and operating in England. Our core mission is to serve every car owner, professional mechanic, and auto enthusiast across the United Kingdom and EU markets, by carefully curating a full range of high-quality car care products, including car fragrances, car organizer boxes, car storage hooks, car garbage bags and other practical auto supplies designed for daily car maintenance, quick roadside repairs, and on-the-go organization needs.

By accessing, browsing, creating an account, or completing any purchase on our www.vehiclecarproducts.com platform, you confirm that you are at least 18 years of age (or the minimum legal age to enter into a binding contract in your jurisdiction of residence), and that you agree to be fully bound by every clause outlined in these Terms of Service. If you do not meet this age requirement, or do not agree with any provision in these terms, you must immediately discontinue use of our website and all related services.

Our full official, legally required business contact information is disclosed in full below in compliance with the Electronic Commerce (EC Directive) Regulations 2002 and UK Company Trading Disclosure requirements:

Full Registered Company Name: VEHICLE CAR PRODUCTS LIMITED
Registered Physical Address: 3 Farndon Way, Mansfield, England, NG19 6SS
Official Contact Telephone Line: +44 1623 396626
Primary Support Email Address: sorrel@vehiclecarproducts.com

2. Service Description and Website Usage Scope

VEHICLE CAR PRODUCTS LIMITED operates www.vehiclecarproducts.com as a fully functional e-commerce platform for the sale of physical automotive small tools and auto care supplies. All features available on our website, including but not limited to product catalog browsing, user account registration, online checkout, order tracking, customer support ticketing, and promotional content retrieval, are designed exclusively for lawful personal, non-commercial use by individual end consumers, or lawful commercial use by verified business customers purchasing bulk auto supplies for their licensed fleet management or resale operations.

We reserve the full unilateral right to modify, suspend, or temporarily discontinue any part of our website services, at any time, with or without prior public notification, for reasons including but not limited to routine system maintenance, security vulnerability patching, website feature upgrades, or resolution of unforeseen technical faults. We will not be held liable to you or any third party for any temporary modification, suspension, or discontinuance of website services, as long as we do not arbitrarily disrupt active paid order processing that you have already completed. As required by the 2024 UK Digital Markets, Competition and Consumers Act, we guarantee that all core shopping functionalities including checkout, order tracking, and return application portals will remain accessible for all paid customers for a minimum of 2 years after the completion of their order, to ensure full post-purchase support for all your purchased products.

3. User Account Registration and Security Obligations

When you choose to register a personal user account on our website to manage your shopping cart, save preferred shipping addresses, track order history, or access exclusive member-only discounts, you are required to submit accurate, complete, and up-to-date personal information, including your valid full legal name, active email address, and correct contact telephone number. You are strictly prohibited from registering an account using the identity of another natural person or legal entity without explicit written permission, or submitting false, misleading, or outdated information that we cannot verify for order fulfillment and fraud prevention purposes.

As the account holder, you bear full, exclusive responsibility for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and transactions that occur under your registered account. You must notify our support team immediately if you detect any unauthorized account access, credential breach, or suspicious activity linked to your account, by sending a formal notification email to sorrel@vehiclecarproducts.com. We will never initiate unsolicited requests to ask you to provide your full account password via email or phone call. If you voluntarily share your account credentials with any third party, we will not be liable for any resulting loss of personal data, unauthorized purchases, or damage to your personal interests. We reserve the right to suspend or permanently terminate any user account that is detected to use false registration information, violates platform usage rules, or engages in fraudulent transaction activities, at our sole reasonable discretion.

4. Ordering, Payment, and Pricing Terms

All product listings displayed on www.vehiclecarproducts.com are public non-binding invitations to treat, rather than formal binding sales offers. When you complete the full online checkout process and submit your order request, you are issuing a formal binding purchase offer to us. We retain the full right to accept or reject your order for any reasonable reason, including but not limited to product inventory shortages, confirmed pricing errors on product pages, suspected fraudulent order activity, or history of repeated abusive return requests from your account. Our formal acceptance of your order contract will only take effect after we send you a dedicated order dispatch confirmation email, not at the moment your payment is processed.

4.1 Pricing Transparency Guarantee

In full compliance with UK consumer protection regulations that explicitly ban unfair drip pricing practices, all product prices displayed on our website are stated clearly on every product detail page, with VAT explicitly included for deliveries within the United Kingdom. No hidden extra surcharges, hidden administrative fees, or unexpected checkout add-on charges will be added to your order total after you browse the product page. The flat standard shipping fee of €4.99 for orders under €200, and our free delivery benefit for all orders over €200, are both clearly displayed on our homepage, shopping cart page, and checkout summary page, before you proceed to enter any payment details. If any product is accidentally listed at an abnormally incorrect price far below its fair market value due to unforeseen system error, we reserve the right to contact you to confirm the correct pricing details before formally accepting your order. If you have already completed payment before we discover the pricing error, you will be given the option to either confirm the purchase at the corrected proper price, or request a full 100% refund back to your original payment method with no processing fees deducted.

4.2 Payment Rules

All payment transactions on our website are processed via our fully PCI DSS compliant payment partner Stripe, to ensure the highest level of payment data security. We accept all major internationally recognized credit cards, debit cards, and Stripe-supported local electronic payment methods relevant for UK and EU customers. We do not store your full credit card number, CVV security code, or complete bank account information on our internal website servers at any time. All billing related data is stored securely within Stripe’s certified compliant systems, in alignment with UK GDPR and EU data protection requirements. If your payment is declined for any reason during checkout, you may contact our support team for troubleshooting assistance, or attempt to complete the purchase using an alternative valid payment method.

5. Delivery, Returns, and Refund Rules

All the terms outlined in our official standalone Shipping Policy and Refund and Returns Policy, published publicly on our website, are fully incorporated into and form an integral, enforceable part of these Terms of Service. For clarity, we restate the core binding provisions here:

‌Shipping Execution‌: We process all successfully paid orders within 1 to 2 working days, excluding UK public holidays and weekends. Estimated delivery times are 2-4 working days for mainland UK addresses, and 5-8 working days for standard EU delivery locations. All orders over €200 qualify for completely free delivery, no hidden extra costs applied. You will receive an order tracking link via email immediately after your parcel is dispatched from our Mansfield warehouse.
‌Return and Refund Limitation‌: As explicitly stated in our official Returns and Refunds Policy, pure refund only requests that do not involve the return of the full physical purchased product are strictly prohibited under all non-safety-related normal scenarios. To qualify for a valid 30-day money back guarantee return, your purchased item must be returned to our designated return address in unused original condition, with all original packaging, tags and accompanying accessories fully intact. We will process your corresponding refund only after our warehouse quality control team has verified that the returned item meets all return eligibility requirements. Custom printed products such as our Custom Print Car Trash Bags, and opened hygiene-sensitive car fragrance items, are explicitly excluded from the standard 30-day return scope.
‌14-Day Statutory Cancellation Right‌: In full compliance with UK Consumer Contracts Regulations, you are entitled to a statutory 14-day no-reason cancellation period starting from the date you receive your ordered items. We have deployed the standardized, EU Directive (EU) 2023/2673 compliant one-click “Withdraw from contract here” button in your user account center and order detail pages, allowing you to submit a cancellation request within a maximum of 2 operation steps, no extra complex form filling required. We will automatically send you a timestamped confirmation email immediately after you submit your cancellation request, and all cancellation operation records will be retained in our system for a minimum of 12 months as required by law.

6. Intellectual Property Rights Protection

All content published on www.vehiclecarproducts.com, including but not limited to all original product photography, website page design layout, brand logo, product copy descriptions, video demonstration materials, promotional graphic assets, and site code architecture, are the exclusive intellectual property of VEHICLE CAR PRODUCTS LIMITED. These works are protected by UK Copyright, Designs and Patents Act 1988, international copyright treaty provisions, and global intellectual property laws.

Without our explicit prior written authorization, you may not reproduce, distribute, publicly display, modify, reuse for commercial purposes, or frame any of our website’s intellectual property content on any third-party website, social media platform, or commercial business channel. You may not scrape our product data, catalog information, or pricing data via automated web crawler tools for the purpose of reselling our products at unapproved price points, or building a competing e-commerce platform that mimics our product offerings. Any unauthorized infringement of our intellectual property rights will constitute a material breach of these Terms of Service, and we reserve the right to pursue all available legal remedies against the infringing party, including claiming compensation for all resulting economic losses, and reporting the infringing activity to relevant platform regulators and law enforcement agencies.

7. User Acceptable Use Rules

When you use our website www.vehiclecarproducts.com, you explicitly agree that you will not engage in any of the following prohibited activities:

Upload, publish, or transmit any malicious computer viruses, trojan horses, harmful code, or website attack scripts that may damage, disrupt, or compromise the normal operation of our website server, our e-commerce system, or the data security of other registered platform users.
Submit false, fraudulent, malicious orders, or engage in behaviors such as false refund claims, fake delivery damage reports, or bulk account registration to abuse platform promotional benefits, which will disrupt our normal business operation order and cause economic losses to our company.
Use our website to collect, harvest, or steal the personal data of other registered users, for the purpose of sending unsolicited spam marketing emails, conducting telemarketing scams, or any other unauthorized data processing activities that violate UK GDPR and local data protection laws.
Imitate or impersonate the identity of our company official staff, support team members, or other platform users, to deceive other parties and obtain improper benefits.
Use our platform and purchased products to carry out any illegal activities that violate UK local laws, public order, or social good practices.

If we reasonably determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your website access, permanently ban your user account, cancel all unfulfilled unpaid orders related to your account, and if necessary, report your illegal behavior to the UK Information Commissioner’s Office, local police department, or relevant regulatory authorities in line with legal obligations.

8. Disclaimer of Warranties and Limitation of Liability

Our www.vehiclecarproducts.com platform and all provided services are delivered on an “as is” and “as available” basis. We do not make any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific custom purpose, or non-infringement of third-party rights, beyond the mandatory warranty scope required by UK consumer protection laws. We do not guarantee that our website services will be 100% uninterrupted, completely error-free, or fully immune from all unauthorized third-party hacking attacks.

To the maximum extent permitted by applicable UK law, VEHICLE CAR PRODUCTS LIMITED shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of our website services, including but not limited to lost business profits, interrupted business operations, or lost commercial data. Our total aggregate maximum liability for any and all claims related to your purchase or use of our platform services shall not exceed the actual total order amount you paid to us for the specific product or service that triggers the claim. This limitation of liability does not apply to cases where we have committed intentional gross negligence, or caused personal physical injury or death due to our clear actionable fault, as these liability limits are prohibited by mandatory UK consumer protection legislation.

9. Governing Law, Dispute Resolution, and Force Majeure

These Terms of Service shall be governed, interpreted, and enforced in full accordance with the substantive laws of England and Wales. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchased order transaction, shall first be resolved through friendly, good-faith negotiation between you and our company. If the dispute cannot be resolved amicably within 30 calendar days after one party submits the formal dispute notification, both parties agree that the civil courts of Mansfield, England shall have exclusive jurisdiction to hear and adjudicate the dispute.

VEHICLE CAR PRODUCTS LIMITED shall not be deemed to be in breach of these Terms of Service, or held liable for any delay in performance, failure to fulfill any contractual obligation, if the delay or failure is directly caused by a Force Majeure event, including but not limited to natural disasters, severe extreme weather conditions that disrupt logistics networks, officially declared public health emergencies, war, terrorist attacks, industrial action strikes, changes to government regulatory rules, or other unforeseeable, uncontrollable events that are beyond our reasonable ability to prevent or mitigate. As soon as the Force Majeure situation is resolved, we will resume performing our contractual obligations as quickly as practicably possible.

10. Modification of Terms and Severability

We reserve the full right to update, modify, or revise the content of these Terms of Service at any time, to adapt to changes in our business operations, new legal regulatory requirements, or website new feature upgrades. When we release the revised version of these Terms of Service, we will update the Effective Date marked at the top of the document, and publish the new version on the dedicated Terms of Service page of our website. For material changes that significantly alter your existing consumer rights, we will send you a direct notification email to your registered user email address, to inform you of the upcoming new terms before they officially take effect. Your continued use of our website and completion of new orders after the effective date of the revised Terms of Service will be deemed as your full acceptance of the updated clauses.

If any provision outlined in these Terms of Service is later determined by a competent court or regulatory authority to be invalid, unenforceable, or illegal, that specific problematic provision shall be deemed severable from the rest of these terms, and all remaining other clauses shall remain in full force, effect, and legally binding validity.

11. Contact Information

If you have any questions, inquiries, or concerns about any clause of these Terms of Service, please do not hesitate to contact our official support team via the following channels:

Support Telephone: +44 1623 396626
Inquiry Email: sorrel@vehiclecarproducts.com
Postal Correspondence Address: 3 Farndon Way, Mansfield, England, NG19 6SS

We will respond to all legitimate service term related inquiries within 24 working hours, and provide clear, professional explanations to resolve your concerns.

VEHICLE CAR