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VEHICLE CAR

‌Effective Date: 17 October 2026‌

1. Introduction

VEHICLE CAR PRODUCTS LIMITED, operating the e-commerce website www.vehiclecarproducts.com (referred to as “we”, “us”, or “our” in this policy), is a dedicated automotive small tools marketplace built for every car owner, mechanic, and auto enthusiast across the United Kingdom and beyond. We carefully curate every product in our collection, prioritizing practicality, durability, and ease of use for daily car maintenance, quick repairs, and on-the-road emergencies. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal data when you visit our website, browse our product catalogs, make purchases, or interact with our services in any capacity.

We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data (Use and Access) Act 2025, and all applicable UK data protection and privacy laws. Protecting your personal privacy is our core responsibility, and we have implemented robust measures to ensure that all your personal information is processed lawfully, transparently, and securely at every touchpoint of your shopping journey with us. By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and services immediately.

Our full contact details for all privacy-related inquiries are as follows:

  • Company Name: VEHICLE CAR PRODUCTS LIMITED
  • Registered Address: 3 Farndon Way, Mansfield, England, NG19 6SS
  • Contact Telephone: +44 1623 396626
  • Contact Email Address: sorrel@vehiclecarproducts.com

2. Definitions

To ensure complete clarity on the terms used in this policy, we define the following key concepts:

  • ‌Personal Data‌: Any information that relates to an identified or identifiable living natural person, either directly or indirectly. This includes information such as your full name, contact details, purchase history, and unique online identifiers associated with your browsing activity on our site.
  • ‌Sensitive Personal Data‌: A special category of personal data that requires additional layers of protection under UK law, which includes information that could put your rights and freedoms at heightened risk if misused. We do not intentionally collect or process special categories of sensitive personal data on our website, except for limited payment-related financial information handled securely by our authorized payment processors.
  • ‌Data Processing‌: Any action or set of operations performed on personal data, including but not limited to collection, storage, organization, retrieval, use, sharing, erasure, and destruction of your information.
  • ‌Data Subject‌: The individual to whom the personal data relates, which refers to you as a visitor, registered user, or customer of our e-commerce platform.
  • ‌ICO‌: The Information Commissioner’s Office, the independent UK regulatory authority responsible for overseeing and enforcing data protection laws across the United Kingdom.

3. Personal Data We Collect From You

We only collect personal data that is relevant, necessary, and directly related to providing you with a seamless, secure, and high-quality e-commerce experience on our platform. The categories of personal data we may collect include the following, gathered through both information you actively provide to us and data automatically collected when you interact with our website:

3.1 Information You Actively Provide to Us

This is the information you voluntarily submit when you use our services for specific purposes:

  1. ‌Account and Identity Information‌: When you create a user account on our website to manage orders, save your preferred shipping details, or track purchase history, you may provide your full name, a valid email address, and a secure password of your choosing. This information helps us verify your identity and protect your account from unauthorized access.
  2. ‌Transaction and Shipping Information‌: When you place an order for car fragrance, car organizer boxes, car storage hooks, car garbage bags, or any of our other automotive products, you are required to submit the full name of the recipient, complete shipping address, contact telephone number, and order-specific delivery instructions. This information is essential for us to process your order accurately and arrange for successful delivery of your purchased items. As an e-commerce retailer that offers free delivery on all orders over €200, this shipping data ensures we can fulfill our delivery commitments efficiently.
  3. ‌Payment and Billing Information‌: When you complete checkout on our website, we partner with Stripe, our fully secure, PCI DSS compliant payment processing provider, to handle all your payment details. We do not store your full credit card number, CVV code, or complete bank account details on our internal servers. We only receive a transaction confirmation notification from Stripe that confirms your payment has been successfully processed, along with your billing address to validate the transaction and prevent fraudulent payment activity.
  4. ‌Communications and Support Information‌: When you reach out to our customer support team via email, telephone, or the contact form on our website’s Contact page with inquiries, feedback, refund requests, or product-related questions, you may share additional personal details such as your order number, specific concerns about a product, or any other information you choose to provide. This information helps our team resolve your issues quickly and deliver the high standard of premium support we promise all our customers.
  5. ‌Marketing Preference Information‌: If you opt in to receive our promotional emails, notifications about new arrivals, mega sale events, or exclusive discount offers (such as our regular 10% off site-wide promotions), we will store your email address and your selected marketing preferences to send you relevant content that matches your interests in our automotive product ranges.

3.2 Automatically Collected Technical and Usage Data

When you browse our website, our servers and authorized third-party tools automatically collect non-personal and limited personal technical data to optimize our site performance, improve user experience, and maintain platform security:

  1. ‌Device and Connection Information‌: We collect data such as your device type (desktop, mobile, tablet), operating system version, web browser type and version, unique device identifiers, IP address, and network connection information. This data allows us to ensure our website is fully compatible with all the devices our customers use to shop, and helps us troubleshoot technical issues quickly.
  2. ‌Browsing Behavior Data‌: We track anonymized information about the pages you visit on our site, the products you view, your click-through paths, time spent on different sections of our catalog, and search terms you enter to look for car care products. This aggregated data helps us understand which of our product categories are most popular, so we can update our inventory to meet the needs of our auto enthusiast customers better.
  3. ‌Cookie Data‌: As required by the updated UK Privacy and Electronic Communications Regulations that came into force in February 2026, we use different categories of cookies on our website. Strictly necessary cookies are always enabled to ensure the basic functions of the site work correctly, such as maintaining the state of your shopping cart as you browse products. We also use analytical cookies to measure how our service is used for purely statistical purposes, and preference cookies that adapt the site to your saved settings such as selected currency or preferred display layout. You can adjust your cookie preferences at any time via the cookie management banner on our website.

4. How We Use Your Personal Data

We only process your personal data for lawful, clearly specified purposes that align with at least one valid lawful basis under UK GDPR. The primary purposes for which we use your personal data are as follows:

  1. ‌Fulfillment of Our Contract With You‌: The majority of your personal data is processed to perform our contractual obligations when you place an order on our site. This includes processing your payment, arranging order fulfillment and shipping, sending you order confirmation and delivery tracking notifications, and handling any returns or refund requests in line with our 30-day money back guarantee policy. This processing is necessary to deliver the products you have purchased from us, and without this data, we would be unable to complete your order transaction.
  2. ‌Legitimate Business Interests‌: Where it does not override your fundamental privacy rights, we process your personal data to pursue our legitimate business goals, which include:
    • Ensuring the security of our website and preventing fraudulent transactions, unauthorized account access, scam orders, and other malicious activity that could harm our customers or our business
    • Conducting anonymized statistical analysis of customer purchasing patterns and browsing trends to improve our product selection, optimize our website layout, and create a more intuitive, user-friendly shopping experience for all visitors
    • Sending you service-related notifications that are critical to your use of our platform, such as alerts about changes to our terms of service, updates to this privacy policy, or notifications about potential product recalls that affect items you have previously purchased
  3. ‌Compliance With Legal Obligations‌: We process your personal data when it is necessary for us to meet our legal responsibilities under applicable UK law. This includes retaining transaction records for tax and accounting compliance purposes, providing required information to law enforcement agencies or regulatory bodies when we receive a valid, legally authorized request, and cooperating with the ICO in any formal investigations related to our data processing activities.
  4. ‌With Your Explicit Consent‌: For activities that require your specific opt-in agreement, such as sending you promotional marketing emails about our new arrivals, seasonal sales, and exclusive discount offers, we will only process your personal data after you have given clear, freely given, specific, and unambiguous consent. You retain the full right to withdraw this consent at any time, by clicking the “unsubscribe” link at the bottom of any of our marketing emails, or by sending an email to our data protection team at sorrel@vehiclecarproducts.com. Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal.

5. Who We Share Your Personal Data With

We never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes without your explicit written permission. We only share your personal data with carefully selected third parties who are contractually bound to protect your information in full compliance with UK data protection laws, and only for the limited purposes outlined below:

  1. ‌Authorized Service Providers‌: We work with a small number of trusted third-party service providers who support the operation of our e-commerce website and order fulfillment process. These providers include our payment processor Stripe, our contracted courier and delivery partners who ship your ordered automotive products to your specified address, our website hosting provider who maintains the security of our online platform, and our IT support vendors who help us resolve technical site issues. All of these service providers are only given access to the personal data they strictly need to perform their specific functions for us, and they are prohibited from using your information for any other independent purposes.
  2. ‌Legal and Regulatory Authorities‌: We may disclose your personal data if we are required to do so by a legally binding court order, official government request, or mandatory regulatory requirement from the ICO or other competent UK authorities. We may also share your information when it is necessary to protect our legal rights, defend ourselves in ongoing legal proceedings, or safeguard the safety of our staff, our customers, and the public.
  3. ‌Business Transfer Scenarios‌: In the event that we complete a merger, acquisition, sale of all or a substantial portion of our business assets, or other corporate restructuring transaction, your personal data may be transferred to the incoming new business owner as part of the transferred business assets. We will require the new entity to continue to honor the terms of this Privacy Policy, and we will provide you with advance notice of any such change in data ownership that would materially impact your rights.

6. International Data Transfers

Our business is based and operates primarily within the United Kingdom, and all the personal data we collect and store about our customers is hosted on secure servers located within the UK and the European Economic Area (EEA). On the rare occasion that we may need to transfer your personal data to a country located outside of the UK and EEA, we will take all legally required steps to ensure that adequate safeguards are in place to protect your privacy rights, including implementing UK GDPR-approved standard contractual clauses with the receiving party, to guarantee that your personal data is held to the same strict security standards required under UK data protection law.

7. Data Retention Periods

We will never keep your personal data for longer than it is necessary to fulfill the exact purposes for which we originally collected it. The standard retention timelines we follow are:

  • For customer account data: We will retain your account-related personal data for as long as you keep your account active on our website, and for a maximum of 12 months after you request that your account be deleted, unless we are required to keep limited records for legal, tax, or audit compliance purposes
  • For order and transaction records: We retain your order, payment, and shipping data for a period of 7 years after the date your order is completed, to meet UK tax law requirements, handle any potential post-purchase customer disputes, and process future return or refund claims
  • For marketing preference data: We keep a record of your marketing consent status for as long as you choose to receive our marketing communications, and for a maximum of 3 years after you unsubscribe from our marketing lists, so we can respect your opt-out preferences fully
  • For automatically collected analytical and cookie data: We retain this anonymized usage data for no longer than 24 months, after which it is fully aggregated and rendered completely unidentifiable so that it can no longer be linked back to any individual user.

After the applicable retention period expires, your personal data will be securely erased, archived in a form that cannot be linked back to you, or irreversibly anonymized in line with our internal data deletion policies.

8. Your Rights As A Data Subject

Under UK GDPR and the Data (Use and Access) Act 2025, you hold a comprehensive set of legally enforceable rights over your personal data. You can exercise any of these rights at any time by submitting a request to us via our contact email sorrel@vehiclecarproducts.com, or by calling our customer support team on +44 1623 396626. We will respond to all valid data subject requests within one calendar month, free of charge for standard requests. Your rights include:

  1. ‌Right of Access‌: You have the right to request a full copy of all the personal data we hold about you, along with a detailed explanation of how and why we process that information.
  2. ‌Right to Rectification‌: If you notice that any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct and update that information immediately. You can also make many of these updates directly in the “My Account” section of our website, at any time.
  3. ‌Right to Erasure‌: Under specific circumstances, you can request that we permanently delete all of your personal data from our systems, when the data is no longer necessary for the purposes we originally collected it for, or when you withdraw your consent for processing and there are no remaining overriding legal grounds for us to retain the information.
  4. ‌Right to Restriction of Processing‌: You have the right to ask us to temporarily stop processing your personal data, for example when you are verifying the accuracy of your information, when you have objected to our legitimate interests processing and we are conducting the required assessment of your objection, or when we no longer need the data but you require it to establish, defend, or exercise a legal claim.
  5. ‌Right to Data Portability‌: For all personal data that you have directly provided to us based on your consent, or that was processed to fulfill our contractual obligations with you, you have the right to receive that data in a structured, commonly used, machine-readable format, or to request that we transfer that data directly to another data controller of your choice, where it is technically feasible for us to do so.
  6. ‌Right to Object‌: You can object at any time to any processing of your personal data that we carry out based on our legitimate business interests. If you do so, we will pause that processing immediately, unless we can demonstrate compelling, legitimate, grounds for the processing that overrides your individual privacy rights, or if we need to continue processing the data to establish or defend a legal claim. You also hold an absolute, unconditional right to object to us using your personal data for direct marketing purposes, at any time, with no requirement to provide any reason for your objection.
  7. ‌Right to Lodge a Complaint‌: If you are not satisfied with how we have handled a privacy-related request from you, or if you believe that our processing of your personal data violates applicable data protection laws, you have the right to submit a formal complaint directly to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulatory authority.

9. Children’s Privacy

Our e-commerce website is a marketplace dedicated to automotive tools and car care products, and our services are not intended to be used by children under the age of 16. We do not knowingly collect any personal data from children under 16 years old. If we ever become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to permanently delete that information from all our servers and records. If you believe we may hold any personal data relating to a child under 16, please contact us immediately so we can resolve this matter.

10. Changes to This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time, to reflect changes in our business operations, new legal and regulatory requirements, or updates to our website features. When we release a revised version of this policy, we will update the “Effective Date” at the top of the document, and publish the new version on our website’s dedicated Privacy Policy page. For any material, significant changes that would expand the scope of how we process your personal data, we will send you a direct notification via email to your registered address, before the new changes come into effect. Your continued use of our website after the effective date of the revised Privacy Policy will constitute your acknowledgment and agreement to the updated terms.

11. Contact Information For Privacy Inquiries

If you have any questions, comments, concerns, or requests related to this Privacy Policy, or any aspect of how we handle and protect your personal data, you can reach out to our dedicated data protection team at any time, using the following contact details:

  • Email: sorrel@vehiclecarproducts.com
  • Telephone: +44 1623 396626
  • Postal Address: 3 Farndon Way, Mansfield, England, NG19 6SS

We will respond to all legitimate privacy-related inquiries as quickly as possible, and work with you to resolve any concerns you may have about your personal data and your privacy on our platform.