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VEHICLE CAR

‌Effective Date: 17 October 2026‌
Website: www.vehiclecarproducts.com

1. Overview

VEHICLE CAR PRODUCTS LIMITED, operating the e-commerce platform www.vehiclecarproducts.com, is a dedicated automotive small tools marketplace built for every car owner, mechanic, and auto enthusiast across the UK and EU. We carefully curate every product in our collection — ranging from car fragrances, car organizer boxes, car storage hooks to car garbage bags — prioritizing practicality, durability, and ease of use for daily car maintenance, quick repairs, and on-the-road emergencies. This Returns and Refunds Policy outlines clear, transparent terms for all return and refund requests submitted by our valued customers, and aligns fully with the UK Consumer Rights Act 2015, the UK GDPR, and the latest 2026 EU distance selling regulatory requirements. We strictly prohibit pure “refund only” requests that do not involve the return of purchased physical products, under all non-exceptional circumstances.

Our full official contact details for all returns, refunds, and policy-related inquiries are listed below:

  • Registered Company Name: VEHICLE CAR PRODUCTS LIMITED
  • Business Address: 3 Farndon Way, Mansfield, England, NG19 6SS
  • Contact Telephone: +44 1623 396626
  • Official Support Email: sorrel@vehiclecarproducts.com

2. General Return Eligibility & 30-Day Return Window

In addition to the statutory 14-day no-reason cancellation right for all distance selling orders, we proudly offer all our customers an extended 30-day money back guarantee starting from the date you receive your purchased automotive product. To be eligible for a valid return, your item must meet all the following requirements:

  1. The product is in its original, unused condition, with all original packaging, tags, manuals, and accompanying accessories fully intact. No obvious signs of misuse, improper installation, or intentional damage caused by the customer after delivery are allowed.
  2. You have not customized the product with exclusive personal markings, logos, or other custom modifications that make the item unsuitable for resale in new condition, except for our Custom Print Car Trash Bags which are explicitly excluded from the standard return scope.
  3. You can provide a valid order number and purchase proof that confirms the item was officially purchased through our www.vehiclecarproducts.com website.

We strictly do not accept any unauthorised return request without prior submission of a return application through our official system. Simply sending an item back to our warehouse without pre-approval will lead to a delay in processing, or even a failure to verify and handle your return request.

3. Critical Rule: No “Refund Only” Requests Are Allowed

To ensure fairness for both our customers and our business operations, ‌we explicitly prohibit any “refund only” request that does not include the return of the full physical purchased product‌ under all non-exceptional scenarios. Even if you encounter issues that do not meet your expectation after receiving the product, you are required to send the original item back to our designated return address before we can process any corresponding refund arrangement, no matter the price tag of your purchased item.

The only very limited exception to this rule applies when the delivered product is confirmed by our official quality inspection team to have a severe safety defect that makes its return a safety risk for customers, and we will notify you explicitly via official email that you do not need to send the faulty item back. For all other cases, requests that ask for a 100% refund while keeping the product for personal use will be rejected directly by our customer support team. We never apply the “no return, full refund” simplified rule for standard low-value products, as allowed by some regional regulatory optional clauses, to protect the legitimate operation of our marketplace and keep our product pricing affordable for all auto enthusiasts.

4. Step-by-Step Return Process

  1. ‌Submit Return Application‌: Log into your registered account on www.vehiclecarproducts.com, navigate to your order details page, click the prominent one-click return button, select the specific product you intend to return, and fill in a brief description of your return reason. You can also submit your application directly by sending an email to sorrel@vehiclecarproducts.com with your order number and related photos of the product, if you do not have a registered account. Our support team will send you an official return confirmation email, along with our designated warehouse return address, within 24 working hours after receiving your request.
  2. ‌Ship Back The Item‌: Pack the product securely with its original packaging, stick the pre-provided return shipping label on the outside of the parcel, and send it back to the address we specified. For orders under €200, customers are responsible for covering the return shipping cost. For orders over €200 that have already enjoyed our free delivery benefit, we will provide you with a pre-paid return shipping label to cover the return cost.
  3. ‌Quality Inspection & Refund Processing‌: Our warehouse quality control team will inspect your returned item within 3 working days after receiving the parcel. Once the item is verified to meet all return eligibility requirements, we will process your corresponding refund via your original payment method (Stripe) within 14 calendar days, and the full refund will include the standard delivery fee you paid at checkout, if applicable.

5. Non-Returnable Items

The following categories of items do not qualify for our standard return policy, to comply with consumer safety regulations and our business operation rules:

  1. Custom Print Car Trash Bags that are printed with exclusive custom logos and content specified by customers at the time of order
  2. Opened car fragrance products that have been unsealed, used, and cannot be resold for hygiene reasons
  3. Items that are intentionally damaged, disassembled, or modified by customers after delivery
  4. Clearance sale final items that are explicitly marked as “Final Sale” on the product detail page before checkout

6. Faulty or Misdescribed Items

If you receive a product that is confirmed to be faulty, not as described on our product page, or fails to perform the exact function it is designed for, you can still submit a valid return request within the 30-day window. After we receive your returned faulty item and finish inspection, we can offer you the options of a full refund, a free replacement of the same product, or a store credit equal to the full value of your order, based on your personal preference.

If you have any questions about this Refund and Returns Policy, please do not hesitate to contact our premium support team via phone at +44 1623 396626 or email at sorrel@vehiclecarproducts.com, we will respond to your inquiry within 24 working hours.